JPMorgan Chase has begun using its in-house artificial intelligence system to help employees draft annual performance reviews, marking another major step in the integration of generative technology into corporate operations.
According to the Financial Times, the world’s largest bank by assets has rolled out a large language model (LLM) tool designed to assist staff in creating initial drafts of performance assessments. The system generates text based on prompts, streamlining a process that can be both repetitive and time-consuming, especially within an organisation of over 300,000 employees.
The move follows months of internal testing and forms part of JPMorgan’s broader strategy to embed AI across its operations. Employees are instructed to use the tool as a starting point rather than a final product, with ultimate responsibility for the review’s content resting with the author. The system cannot be used for determining pay, bonuses, or promotions, sources familiar with the rollout said.
The bank declined to comment publicly, but insiders described the initiative as a bid to boost efficiency and consistency across global teams. Studies have shown the potential benefits of such technology — a recent report by Boston Consulting Group found that AI-assisted drafting can cut review writing time by up to 40%, allowing managers to focus more on qualitative feedback and employee development.
JPMorgan’s decision builds on its rapid expansion of AI tools throughout the organisation. Its proprietary platform, known as LLM Suite, was launched last year and has already been deployed to around 200,000 employees. The system, developed internally to meet strict security and compliance standards, enables staff to use advanced AI functions while ensuring sensitive financial and regulatory data remains protected.
The technology is already being used across several departments — from software engineers checking code, to bankers preparing client presentations, and legal teams reviewing contracts.
Chief executive Jamie Dimon has positioned AI at the centre of JPMorgan’s future growth strategy, with the bank set to invest a record $18 billion in technology in 2025, including $2 billion annually on AI-related projects. “It affects everything — risk, fraud, marketing, idea generation, customer service. And it’s the tip of the iceberg,” Dimon said in a recent interview.
Industry experts say the move underscores how quickly financial institutions are embracing automation. “It’s clear the banking industry is warming up to the limitless power of AI to transform critical processes,” said Raj Abrol, CEO of AI firm Galytix. However, he cautioned that “trust and transparency remain key barriers” to widespread adoption.
Other major banks including Goldman Sachs and HSBC are also exploring large language models to enhance productivity and decision-making. Dimon has previously said AI will “change every job,” predicting that while some roles will disappear, many new opportunities will also emerge.
