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Santander UK Sets Aside £295 Million Over Mis-Sold Car Loans Amid Growing Industry Scandal

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Santander UK has set aside £295 million to potentially compensate customers affected by the mis-selling of car loans, as the controversy surrounding the motor finance industry continues to escalate. The bank’s provision comes amid concerns that the mis-selling scandal could lead to a redress bill of up to £30 billion, with Santander’s move contributing to nearly £1 billion in compensation provisions across the industry so far.

The issue stems from a wide-ranging review by the Financial Conduct Authority (FCA) into potentially unfair commissions in motor finance deals, which has prompted several lenders to set aside funds. Santander’s decision follows a landmark Court of Appeal ruling last month that expanded the scope of the issue and raised the possibility of mass redress for consumers.

The Court of Appeal judgment significantly widened the legal requirements around commission disclosures in motor finance agreements. The ruling found that any commission not properly disclosed or consented to by the borrower was unlawful, making lenders liable for repaying affected customers. This shift in legal interpretation has sent shockwaves through the industry, with lenders revising their practices and temporarily suspending some operations.

Santander’s provision, disclosed in its third-quarter figures, includes estimates for operational and legal costs, as well as potential compensation. The bank acknowledged significant uncertainties regarding the extent of any misconduct, stating that the financial impact could be either higher or lower than the amount set aside. The decision to make provisions follows growing expectations that lenders will be forced to compensate customers due to these mis-selling practices.

The provision also contributed to a sharp decline in Santander UK’s pre-tax profits, which dropped to £143 million for the three months ending in September, down from £558 million during the same period last year. The bank joins other major lenders, including Lloyds Banking Group, which has set aside £450 million for similar issues.

The controversy began in early 2021 when the FCA banned discretionary commissions, which were linked to the interest rates customers paid on loans. The commission arrangements were seen as encouraging dealers to sell more expensive credit to customers. The FCA’s subsequent investigation into these practices has sparked consumer complaints, leading to a review of contracts dating back to 2007.

The Court of Appeal ruling in October compounded the issue, calling into question the adequacy of current FCA regulations. Critics, including the head of the Finance & Leasing Association, have argued that the lack of regulatory clarity allowed the court to intervene, exacerbating confusion in the market. As the legal and financial consequences unfold, the industry awaits further clarity from the Supreme Court, which may ultimately decide the future of compensation claims.

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UK Economy Grows Modestly by 0.1% in November, Falling Short of Expectations

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The UK economy grew by a modest 0.1% in November, missing forecasts of 0.2%, according to data released by the Office for National Statistics (ONS) on Friday. While the figure marks a slight recovery from two consecutive months of 0.1% contraction, it underscores the ongoing challenges facing Britain’s economic recovery as Labour’s new government contends with high inflation, weak consumer confidence, and global trade uncertainties.

The disappointing GDP result caused a small dip in the value of the pound, which fell 0.10% against the dollar to $1.22 and 0.25% against the euro to €1.18. Despite the lackluster economic growth, the UK’s equity markets remained buoyant, with the FTSE 100 climbing by 1.1%, or 90.77 points, to 8,391.90, and the FTSE 250 up 1%, gaining 194.08 points to 20,527.70. Government bond yields remained flat, reflecting a mix of investor caution and optimism following a surprising drop in inflation earlier this week.

Chancellor Rachel Reeves acknowledged the modest progress but emphasized that more significant improvements would take time. The latest three-month data from the ONS revealed zero growth over the period leading up to November, further highlighting the difficult path ahead for the government.

Business sentiment remains cautious following Labour’s October budget, which introduced a £25 billion increase in national insurance contributions and £70 billion in additional government spending. Many businesses have warned that these measures could lead to job cuts and higher prices as they adjust to the new tax burdens.

Reeves defended her approach, insisting that her government has ended the “instability” caused by the previous Conservative administration. “This new government has come in with a determination, a No 1 mission, to grow the economy. That takes time,” she said, adding that she will meet with regulators to push for a stronger pro-growth focus ahead of the spring statement and the Office for Budget Responsibility’s updated forecasts in March.

Concerns about a potential trade war, fueled by the incoming US President Donald Trump’s pledge to impose tariffs on imports, also loom large. Business Secretary Jonathan Reynolds expressed unease about the possibility of a “tariff war between friends.”

Reeves also faces growing pressure to manage public finances carefully, with market borrowing costs rising. Speculation is mounting that the Chancellor may need to raise taxes or curb spending. However, Reeves remains committed to “rooting out waste in public spending” while prioritizing growth.

Optimism has emerged following an unexpected drop in inflation to 2.5% in December, with some analysts predicting that the Bank of England may soon begin lowering interest rates, currently at 4.75%. This could offer relief to borrowers, particularly those struggling with high mortgage costs.

Despite the slight growth in services, November’s figures highlighted weaknesses in other sectors. Construction saw a 0.4% rise, driven by commercial developments, but manufacturing and oil and gas extraction continued to struggle. Analysts caution that these figures do little to dispel concerns about a stagnant economy heading into 2025.

The OBR projects 2% GDP growth for 2025, although some experts consider this overly optimistic, given the potential risks of a trade war or additional global economic downturns. Reeves’ challenge is clear: delivering a robust economic recovery remains a formidable task. As HSBC analysts put it, “For a government that has said growth is its top priority, this is not great news.”

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Asos to Close Major US Warehouse, Announces £200 Million Impairment Charge

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Asos has revealed plans to shut down its major US warehouse near Atlanta, Georgia, in a move aimed at cutting costs and boosting profitability. The decision comes with a one-off impairment charge of £200 million, as the online fashion retailer shifts its American operations to its automated UK distribution centre in Barnsley and a smaller, more flexible facility in the US.

The closure of the Union City site is expected to contribute between £10 million and £20 million to Asos’s pre-tax earnings from 2026 onward. However, it will result in a £190 million impairment for the current financial year. Despite this, Asos’s shares rose by 6.5% on the day of the announcement, though they have fallen by more than 85% over the past five years.

Although Asos’s US arm has remained profitable, the company admitted that American demand and stock levels no longer justified maintaining a large-scale warehouse. The move comes as competition has intensified from fast-fashion competitors such as Shein, Temu, and Boohoo, the latter of which also closed its US site. According to Asos, the shift to serving US customers from the UK and a smaller American facility will allow the company to offer a wider product variety while reducing fulfilment costs. However, customers may experience slower delivery times.

Asos confirmed that only seven direct employees would be affected by the closure, with logistics partners working to redeploy hundreds of staff to nearby locations. The decision follows a series of restructuring measures put in place by chief executive José Antonio Ramos Calamonte, aimed at improving profitability and reshaping the retailer’s business model. His strategy includes reducing stock levels, cutting back on discounts, and adopting a more flexible “test-and-react” approach to inventory management.

The Union City warehouse, which opened in 2018 under former CEO Nick Beighton, was initially considered a key part of Asos’s expansion into the North American market. However, analysts at Panmure Liberum have suggested that the closure represents a shift in the company’s long-term ambitions in the US. On the other hand, analysts at Deutsche Bank continue to view significant international growth potential for Asos, particularly in the US and Europe, where the company maintains a local infrastructure.

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Dyson Cancels £100 Million Bristol Research Hub, Consolidates Operations at Malmesbury Campus

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Dyson has announced the cancellation of its £100 million technical and research centre in Bristol, opting instead to consolidate its southwest operations at its flagship campus in Malmesbury, Wiltshire. This move will result in the relocation of 180 staff, originally slated for the new Bristol hub at 1 Georges Square, to the company’s main site, which also houses the Dyson Institute and its engineering degree programme.

The British technology company, renowned for its vacuum cleaners, hairdryers, and other household innovations, had revealed plans for the Bristol hub in 2023. However, Bill Wright, Dyson’s UK HR director, explained that consolidating teams in one location would foster greater collaboration in research and innovation. “As the pace of innovation accelerates, we increasingly see the benefits of having teams all located together in one physical location,” Wright said.

Dyson had already invested significantly in refurbishing the Bristol site but confirmed that 1 Georges Square will now be put up for lease. To assist staff with the relocation, Dyson will introduce a coach service and provide free electric car charging points to ease the impact of the move.

This decision follows a global review by the company, which last year prompted the announcement of potential cuts to up to a third of its UK workforce. The move also comes amid founder Sir James Dyson’s outspoken criticism of the UK’s economic policies, particularly Labour’s proposed tax hikes and national insurance increases. In a letter to The Telegraph, Dyson called out the Labour party, saying, “Why would anyone start a company in the UK? The hit delivered by Labour to business, and the destruction of British family-owned businesses especially, is an egregious act of self-harm.”

While Dyson insists that the closure of the Bristol site is a business-driven decision and not a political statement, the move highlights the company’s ongoing strategy of consolidating its operations. Dyson, which is now headquartered in Singapore, appears committed to focusing its innovation efforts at the historic Malmesbury campus, where the company was originally founded.

The decision to centralize operations at Malmesbury reflects Dyson’s broader strategy to streamline its research and development efforts, as the company continues to navigate challenges in the global market.

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Hiring outside London has dropped significantly after Chancellor Rachel Reeves unveiled her first Budget, leaving regional businesses scrambling to contain costs. The recruitment firm Robert Walters reported a 45pc fall in fee income from operations outside the capital during the final quarter of 2024, while London-based income rose by 3pc. The company attributed the decline to a hiring slowdown triggered by Ms Reeves’s tax measures, including a £25bn increase in employers’ National Insurance contributions. Toby Fowlston, chief executive of Robert Walters, said the surcharge “has been a dent to employers, and obviously that cost is needing to be absorbed.” A trading update revealed that the 30 October Budget rattled business confidence and dampened employers’ hiring plans in the closing months of 2024. The Institute of Directors reported that business confidence fell to its lowest level since the first Covid lockdown in December 2024. Mr Fowlston noted that worker confidence has also taken a hit, as many employees who secured “premium salaries” in the post-pandemic hiring boom are hesitant to switch roles in an uncertain market. “If you put yourselves in the shoes of an employee, they’re thinking: I’m on a good salary, the market is volatile, why would I move?” he explained. He added that Labour’s plans to overhaul UK employment law could amplify the pressure on Britain’s jobs market. “Further increases in costs” for employers would be “critical” for Labour to address in collaboration with businesses, he warned, cautioning that reforms—especially around zero-hours contracts—could have unintended negative consequences.

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