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FCA Extends Deadline for Motor Finance Complaints Amid Expanded Scope

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Lenders in the UK’s motor finance market have been granted additional time to address an expected surge in complaints following a significant expansion of the complaints process by the Financial Conduct Authority (FCA). The FCA has set a new deadline of December 4, 2025, for lenders to respond to customer grievances related to commission arrangements, including both discretionary and non-discretionary commissions. Importantly, this move extends the complaints process to cover not only traditional car finance credit agreements but also car leasing deals.

The change comes after a landmark ruling by the Court of Appeal in October, which declared that car dealers receiving commission from lenders without customers’ informed consent was unlawful. This decision expands the scope of potential claims, as it applies to all commission payments not properly disclosed, including those related to both traditional car loans and leasing agreements.

Previously, the focus had been on discretionary commissions linked to the interest rates on finance agreements, a practice that was banned in 2021. However, the Court of Appeal’s ruling, which does not directly address leasing, has prompted the FCA to include leasing agreements within the complaints process, ensuring that consumers using similar products receive consistent protection and redress.

The FCA had signalled its intent to investigate discretionary commission arrangements in motor finance earlier in 2023. These arrangements allowed dealers to earn commissions based on the interest rates they charged customers, potentially leading to higher borrowing costs. While such commissions were banned in 2021, loans made prior to that date remain under scrutiny, with around 14.6 million affected agreements in total.

The expanded scope of the ruling could impact up to 11.3 million additional loans and leasing agreements, increasing the number of consumers potentially eligible for compensation. The credit rating agency Moody’s has estimated that redress costs could reach as much as £30 billion if the ruling is upheld by the Supreme Court, a figure that would rival the notorious payment protection insurance (PPI) scandal, which cost UK financial institutions around £50 billion in compensation.

Although large banks such as Lloyds, Barclays, and Santander UK may have the financial strength to absorb these costs, smaller and more specialised lenders, including Close Brothers, Aldermore, and car manufacturers’ captive finance arms like Ford and Volkswagen, may face more significant financial challenges.

The FCA’s extension of the deadline and inclusion of leasing agreements aims to provide consumers with a clear and consistent path to redress, while giving lenders time to adjust. With the Supreme Court’s appeal still pending, the motor finance sector is bracing for a wave of claims and potential further clarifications from regulators.

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Trump Media & Technology Group Expands Into Cryptocurrency and Fintech with Launch of Truth.Fi

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Donald Trump’s media company, Trump Media & Technology Group (TMTG), has announced plans to enter the cryptocurrency and financial technology markets under a new brand, Truth.Fi. The news prompted a 15% rise in TMTG’s shares during pre-market trading on Wednesday.

The company stated that Truth.Fi would focus on investment accounts and cryptocurrency services, including Bitcoin and other crypto-related securities. TMTG is committing up to $250 million to fund the initiative, with Charles Schwab managing the assets.

This expansion into the fintech space is expected to raise new concerns about potential conflicts of interest, especially considering Trump’s previous role as president. Last week, Trump faced criticism for launching a meme coin shortly before his inauguration, an event that former government ethics officials called “shameful” due to its timing.

Despite struggling to establish a social network competitive with major players like Meta Platforms’ Facebook and Instagram or Elon Musk’s X, TMTG has raised millions since becoming publicly traded last year. Much of its financial backing has come from its status as a “meme stock,” buoyed by social media attention rather than its performance in the social media market.

In a statement released Wednesday, TMTG, which is majority-owned by Trump, outlined plans to introduce a series of investment vehicles under the Truth.Fi banner in the coming months. Devin Nunes, the company’s CEO, described the move as a “natural expansion” of the Truth Social movement. Nunes further emphasized that Truth.Fi would support “American patriots” in defending themselves against “cancel culture” and “big tech censorship.”

The launch of Truth.Fi signals TMTG’s broader ambitions beyond social media, marking a shift toward the rapidly growing cryptocurrency and fintech sectors. However, as the company moves into these new areas, it is likely to face increased scrutiny regarding both its business practices and its founder’s previous political ties.

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One in Five UK Workers Fear Speaking Up About Mental Health, Study Finds

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More than one in five UK employees feel unable to discuss their mental health struggles in the workplace, according to new research highlighting persistent stigma and a lack of employer support.

The study, based on data from the Health and Safety Executive (HSE) and the Chartered Institute of Personnel and Development (CIPD), reveals that 7.5 million workers experience anxiety, depression, or stress caused or worsened by their jobs. Despite these challenges, they do not feel safe disclosing their difficulties to their employers.

A significant gender divide emerged in the findings, with 3.9 million men reporting workplace-related mental health issues without seeking support. This figure is 8% higher than the 3.5 million women who experienced similar struggles, suggesting that men may feel a greater reluctance to ask for help.

Industry-Wide Disparities

The research also identified stark differences across industries. The automotive sector had the highest proportion of employees suffering in silence, with 1.13 million workers reporting unaddressed mental health concerns. This was closely followed by the health and social care sector, where 1.11 million employees kept their struggles private.

In contrast, the arts, entertainment, and recreation industry recorded the lowest number of workers suffering unseen, at 264,000. The financial and insurance sector followed closely behind, with 256,000 employees reluctant to speak up about their mental health challenges.

Calls for Workplace Change

Richard Stockley, Managing Director at RRC International, which conducted the research, described the findings as “shocking.” He emphasized that while progress has been made in addressing mental health stigma, many workers still do not feel comfortable discussing their struggles.

“Our research shines a very necessary light on the issue, helping employers better understand just how widespread mental health challenges are,” Stockley said. “Change begins in the workplace, and with the right culture and training, employers can ensure their businesses are safe spaces for all who work there.”

The findings underscore the need for businesses to foster open discussions about mental health and provide proper support structures for employees. Experts suggest that implementing mental health training for managers, offering confidential support services, and promoting an inclusive workplace culture could help break down barriers and encourage workers to seek help without fear of stigma or repercussions.

As workplace mental health remains a growing concern, the study serves as a wake-up call for employers to take meaningful steps toward improving employee well-being and creating an environment where mental health can be discussed openly and without fear.

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UK Rental Prices See First Decline in Over Five Years, But London Sees Continued Rise

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Rents across the UK have experienced a slight dip for the first time in over five years, according to new data from Rightmove. While rental prices outside of London have decreased marginally by 0.2%, tenants in the capital are still facing record-high rates.

The national average rent outside London fell to £1,341 per month, a drop of just £3, marking the first decline since late 2019. Though the change is minimal, Rightmove describes it as a “key milestone” reflecting an improving balance between rental supply and demand. Despite the decrease, rents outside London remain 4.7% higher than a year ago, although this is significantly below the peak inflation rate of 12% experienced in 2022.

Colleen Babcock, Rightmove’s head of trade marketing, attributes the easing of rents to a 13% increase in the number of rental properties available compared to last year, while the number of prospective tenants has decreased by 16%. The northeast of England has seen the most notable growth in rental supply, and Babcock believes that some renters may have transitioned to homeownership, aided by stabilising mortgage rates and slower house price growth.

Despite the slight drop, demand for rental properties remains high, with each property attracting around ten applicants on average. Since the first lockdown in March 2020, rents outside London have surged by 64%, while London rents have risen by 28%.

In contrast to the national trend, rents in London continue to climb. The average rent in the capital has hit a record high of £2,695 per month, marking new highs each quarter since late 2021. However, London’s annual rent increase of 2.4% is the lowest seen in nearly four years, suggesting a cooling off in the once-heated market.

Alex Bloxham, head of residential lettings at Bidwells, noted that the market is showing signs of cooling, stating that further improvements in supply could lead to downward pressure on rents in the future.

Meanwhile, the UK government’s proposed Renters’ Rights Bill, aimed at enhancing tenant security and rights, may be introduced later this year. Although some landlords have expressed concerns about the reforms, Rightmove has not observed any immediate effects on the market as of yet.

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